Starting home care can feel overwhelming. We've created a simple, transparent 5-step process to give you clarity and peace of mind.
It starts with a simple conversation. Call us or fill out our online request form. Our friendly care advisors will listen to your concerns, answer any initial questions you might have regarding services or pricing, and schedule a convenient time for a fully free, no-obligation assessment.
One of our Clinical Leads or Care Managers will visit you at home (or in the hospital, if adjusting for discharge). This is a safe space to discuss routines, medical requirements, likes, dislikes, and home safety. We review everything needed to ensure we can deliver person centered care safely and effectively.
Using the details from the assessment, we draft a comprehensive Care Plan. This document is completely tailored to the.
We believe the relationship between client and carer is vital. We carefully review our database of vetted carers to find the perfect personality and skill match. We will then introduce the proposed care team to you before services begin, ensuring total comfort and consent.
Care commences on your agreed schedule. But our job doesn't stop there. Our management team conducts regular check-ins, spot-checks, and Care Plan reviews to ensure the service adapts to changing needs over time. You also gain access to our 24/7 emergency support line.
We know you likely have many questions regarding funding, changing schedules, and safeguarding. We've compiled answers to the most common queries.
Read our FAQs